.

Dear Customers, This procedure has been developed in accordance with Section VIII of the General Terms and Conditions for sale of goods through the online store of the Company “IVEL-CO” EOOD and is mainly aimed at facilitating you, in case you decide to exercise your right of withdrawal from the contract and return the goods you have purchased. Information how to exercise your right of withdrawal Standard guidelines for withdrawal: I. Right of withdrawal from a contracts concluded remotely or off-premises. II. You have the right to withdraw from this contract without giving reasons for doing so within 14 days. III. The term for withdrawal is 14 days reckoned from: a. in the case of sales contract where the goods are delivered only once: the day on which you or a third party indicated by you, other than the Carrier, have entered into possession of the goods; Or b. in the case of a contract under which a customer orders many goods with one order, which will be delivered separately: the day on which you or a third party indicated by you, other than the Carrier, have entered into possession of the last goods; In order to exercise your right of withdrawal, you must communicate us with an unequivocal statement of your name, current address, telephone number, e-mail address, and your decision to withdraw from the contract. Each customer can sent a Standard Form for Withdrawal in hard copy by post or courier company to the address of the Seller in the Town of Shumen, namely: BG-9700 Shumen, 9, Madara Blvd.. You can use the attached Standard Form for Withdrawal (Appendix 2 to the General Terms and Conditions of the Company “IVEL-CO” EOOD for use of the E-store at www.ivel-co.eu, which is not mandatory) regardless of the way in which you choose to exercise your right of withdrawal. In order to comply with the deadline for withdrawal, it is sufficient to send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. IV. Withdrawal Effects. If you withdraw from this contract, we will refund all payments received from you, except for the delivery cost to your address, without undue delay, but in any case no later than 14 business days reckoned from the day on which you have notified us of your decision to withdraw from this contract. The refund will be made using the same means of payment as requested by you in the original transaction, unless otherwise expressly agreed upon with you; in any case, this refund will not be associated with any costs for you. The Company “IVEL-CO” EOOD reserves the right to postpone the refund of any payments until the goods are returned or until we are provided with evidence that you have sent back the goods, whichever is the earlier. In case that, you have already received any goods under the contract at the time of exercising your right of withdrawal, the following rules shall apply: 1. We will wait for you to send us or to return the goods at our physical store where the goods were dispatched, without undue delay and in any case no later than 14 days after the day on which you notify us of your withdrawal from this contract. The deadline will be deemed met when you send the goods back to us before the expiry of the 14-day period. Any costs directly associated with the returning of the goods will be borne by you. It is presumed that these costs will not exceed the costs that you have already paid to the Courier Company upon receipt of the delivery of goods by the Company “IVEL-CO” EOOD. Download the Standard Form Your “IVEL-CO” EOOD’sTeam